Excellence in Action

Excellence in Action

Excellence in Action is a phrase we at Eggleston use to highlight examples of our employees or program participants going out of their way to help another or for going above and beyond in the performance of their job.  Recently we had a great example of Excellence in Action by two of our newer employees.

This story starts on a cold winter afternoon when Gary Cooper, Eggleston’s Veterans’ Services Coordinator, notices a gentleman sleeping on the ground at our corporate headquarters.  Gary approached to see if he was okay and if he needed assistance.  After a few minutes of trying to communicate with the gentleman, Gary suspected that he may be hearing impaired. So, he reached out to his co-worker Abby Sams, who knows American Sign Language (ASL), to see if she could help bridge the communication gap.  Together, Gary and Abby were able to learn that the gentleman was a veteran, but he was currently homeless and looking for a place to stay. 

Gary then reached out to the City of Norfolk Community Service Board and STOP Inc. to see what services were available to help.  Fortunately, with the help of the Norfolk Community Service Board, Gary and Abby were able to find a place for him to stay that night.

Thanks to Gary and Abby, who went out of their way to find a way to communicate with this gentleman. By connecting him with the right resources they were ultimately able to find him a warm, dry place to stay. 

Congratulations on a job well done and for being a shining example of Excellence In Action!