From Our Friends at Social Security Administration:

By Lizna Odhwani

Social Security Public Affairs Specialist in Norfolk, VA.

Women discussing finances

Some of the millions of people who get monthly Social Security or Supplemental Security Income benefits need help managing this money. A person assigned to help you manage your monthly benefits is called a representative payee. We may decide you need a representative payee if we receive information that indicates you need help to manage your money. We try to select someone who knows you and wants to help you. Your representative payee should be someone who you trust, who sees you often, and who clearly understands your needs.


A representative payee receives your monthly benefits on your behalf and must use the money to pay for your current needs. Eligible costs include:

  • housing and utilities;
  • food;
  • medical and dental expenses;
  • personal care items;
  • clothing; and
  • rehabilitation expenses (if you’re disabled).

If there is someone you want to be your representative payee, tell a Social Security representative, and they will consider your request. Social service agencies, nursing homes, or other organizations are also qualified to be your representative payee. Ask them to contact us.

If you receive a decision that you are appointed a representative payee and don’t agree that you need one, or if you want a different representative payee, write to us within 60 days to appeal that decision.

If you can’t manage your finances, someone else can help. If you have a trusted friend or family member who can be your representative payee, this publication at  will provide more information on our representative payee rules.

Please use this list as a guide for our Winter Holiday Hours.
For questions or additional information please call our front desk team at 757-858-8011 or email them at

Thank You and Have a Wonderful Holiday Season and a Happy New Year!


Shout out to Penske Truck Rental at Brookside Court  in Norfolk for lending us some strong arms at our Tidewater Drive location!

And special thanks to Manager, Ben Stanley for choosing Eggleston for their community service volunteer day

They helped to organize storage areas and clear warehouse space to make room for our Cox Communications expansion.

We truly appreciate their hard work!