Thursday 10/25 – Sunday 10/28 the Master Gardners of Norfolk and The Eggleston Garden Center staff held classes inside the Live360 Studio inside MacArthur Mall for Eggleston Residents and Day Program Members. This was in conjunction with the ongoing partnership with MacArthur Mall for the Fall Season that included classes for the public, fun photo events in center court and a Halloween Parade. The Garden Center has supported the events in the mall with decorations, plants and fall décor sales as well as fun games prizes. This past weekend our own Eggleston Residents and Associates from Norfolk, Chesapeake and Hampton programs came out to the mall to join in all the fun. They decorated pots and planted pansies in them, went to check out the display in center court and got some group photos, and even had time for a little shopping. The residents and associates were able to take their new potted flowers home with them to enjoy and remember the day. Thanks so much to all the volunteers and MacArthur Mall for helping us create a fun event for our Eggleston Friends and Family!

Carrie Craddock, Quality Assurance Manager, Department of Human Resources

How long has the nominee been employed with Eggleston? 5 yrs

Explain the type of work the individual performs.

Carrie has held several positions within the company. She has been a DSP, a Floater, and Intake Coordinator, and currently is the QA manager in the Human Resources Department. Carrie is responsible for support in relation to documentation, compliance, regulations, and trending activities and supports for individuals with disabilities.  She helps to ensure compliance with Medicaid, contractual, and licensing regulations. Carrie acts as an advocate of people with disabilities and is the company Human Rights officer. She supervises and helps to train staff, develops best practices and activities that ensure program compliance with regulatory requirements.

  1. Carrie conducts quality assurance reviews to ensure program compliance with Eggleston requirements as well as regulatory requirements of contractual agreements, DMAS, Licensure, CARF, etc.
  2. She provides daily instruction and supervision to assigned personnel.
  3. Carrie collaborates with other service providers, and family or significant others, to ensure satisfaction with services and to resolve any programmatic or associate issues.
  4. She ensures protocols are in place, and follows reporting procedures for critical incidents, Human Rights Reporting and staff injuries in a timely manner.

How has the individual improved relationship within and outside the organization?

Carrie continues to further the mission of Eggleston by providing great customer service and acts as a resource for the individuals we support. She has great communication skills that allow her to develop and motivate others. She has a focus on advocacy with the individuals we serve as well as staff, families, caretakers, and case management. Carrie demonstrates the ability to work well in cooperation with others, through trust and involvement in interpersonal relationships. As the QA manager, Carrie’s effective communication style and feedback have been key in the success of her department.  She has many positive relationships with staff, co-workers and senior leaders.

In what ways has the individual contributed to improving processes or enhanced the environment for their team?

Carrie was instrumental in helping with CARF accreditation, REDCAP DMAS assessments, and making sure that she has updated any policy or procedure as needed, to reach a higher standard of excellence. Carrie designed her current position herself, as it was the first QA manager position was a new position for Eggleston.

In what ways has the individual ensured growth in their team members, department or program?

Carrie continually participates in quality and strategic planning with various Eggleston teams. She encourages training, and helps the staff she works with, to always seeks knowledge, growth, and encourages positive relationships by providing opportunities for her team and herself to always learn new things that will make an impact on services.

Why should this nominee be selected as the inaugural recipient of the Paul J. Atkinson, Sr. Leadership Award?

Carrie continues to impress me with her natural leadership abilities.  She is passionate about her work and strives for excellence.  Carrie is reliable, intelligent, dedicated, and does not back down from challenge.  I feel confident in saying that she is capable of handling any situation with integrity, and I am honored to work with her on the Eggleston team.

Letter of Recommendation:

Carrie is always moving Eggleston’s mission forward by leading by example in the most professional manner.  She has worked on many projects and committees to ensure compliance and excellence in action.  In her position as quality manager, Carrie has helped bring to light areas needing improvement.  She has developed several processes and written procedures in order to address some of these areas.

Carrie is the first person to volunteer for a project.  She worked on CARF accreditation, REDCAP DMS assessments, point of contact for licensure visits, and human rights reporting.  I have never heard Carrie complain about any aspect of her job responsibilities.  She is always a professional leader striving to create tools for others do their best.  She provides training to others in a dignified manner that makes people want to learn.

It is Carrie’s dedication to her job and her ability to lead by example that leads me to support her nomination.

Pam Frazer, Associate Vice President, Day Services

Toshiko Hemric, Direct Support Professional, Residential Services

How long has the nominee been employed with Eggleston? 4 yrs

Explain the type of work the individual performs. If applicable, please explain all other positions the individual has held with the company.

Toshiko has had three different positions while employed with Eggleston. Toshiko completes all duties as assigned to her without hesitation and always goes above and beyond her job description. More importantly, Toshiko puts forward the efforts of improving the quality of life for others. She advocates strongly for those supported here at Eggleston. Toshiko continued to seek out information, trainings and courses that enhance the knowledge she has for the individuals she supports. Toshiko is committed to continuous learning and training of others.

What has this nominee done to promote the mission and corporate values of Eggleston?

I consider Toshiko to be a responsible, committed and competent individual. After four years, I have come to know her extremely well and I think of her as someone who commits to the mission and values of this organization. Toshiko has a passion for ensuring individuals live up to their full potential while incorporating independency. Toshiko will advocate for what is right and will seek out several options to ensure the individual receives all supports required to achieve personal objectives. She has recently taken a floater position, freeing up her schedule to work at all houses during all shifts. With her previous experiences, she is able to implement person-centered plans, complete assessments and develop tasks for the individuals we support. Toshiko takes time to help others, fill in as needed, typically on call. She does this without hesitation or frustration. She exudes class and promotes synergy.

Why should this nominee be selected as the recipient of the 2018 President’s Award?

Toshiko is loving, kind, compassionate and is a pleasure to work with. She understands Eggleston’s mission and fulfills it by helping others grow through her commitment to training and educating those supported.

Letter of Recommendation:

It’s my absolute pleasure to recommend Toshiko Hemric for the President’s Award.

Ms. Toshiko and I are great friends/co-workers, and we have known each other for a long time. I thoroughly enjoyed my time working with Toshiko and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable and incredibly hard working. Beyond that, she always has an impressive and positive attitude who always can take responsibility to do her work.

Her knowledge to support individuals and expertise is a huge advantage to our entire residential team. Along with her undeniable talent, she has always been a joy to work with. She is a true team player and always manages to foster positive discussions and bring out the best in other employees. Without a doubt, I confidently recommend Ms. Toshiko to receive the award as a dedicated and knowledgeable employee and an all-around great person. I know that she will continue to be beneficial to Eggleston.

Tamao Joseph, Direct Support Professional, Residential Services

Kathy Sneed, Direct Labor, Camp Allen Marine Corps Mess Hall

How long has the nominee been employed with Eggleston? 3 yrs

Explain the type of work the individual performs.

Kathy is a mess attendant at the Camp Allen Marine Corps Mess Hall where she is tasked with maintaining the cleanliness and sanitation of food service spaces. Duties include the following: cashier; server; washing pots and pans; cleaning the dining area; washing dishes; emptying trash.

What contributions has the nominee made which qualifies him/her as a mentor and model employee?

During a period of reduced manning, Kathy willingly worked extra hours to ensure Camp Allen was able to complete our mission. Kathy routinely worked multiple weekends in a row so staff would not be short-handed. She also worked 6, 7 days in a row when needed. Kathy has been our go-to person to handle short-fused requirements when employees have called out due to illness. She is always early and willing to help staff with anything that needs to be done. Kathy was recognized by Marine Corps implementation team for her exceptional performance on the newly installed Point of Sale System. She quickly mastered the system and has become our most efficient cashier.

What has this nominee done to promote the mission and corporate values of Eggleston?

Kathy’s unsurpassed support of Eggleston’s mission is on display daily as she completes duties assigned. She has been a model employee whose quality of work is admired by all on her team. A sampling of her significant accomplishments include:

  • Volunteered to remain overnight this past winter during a snow emergency so that Eggleston could fulfill our contract of providing service to our patrons.
  • Significant contributor to mess hall receiving excellent score during Marine Corps Food Management Team visit.
  • Played a key role in the mess hall receiving accolades for outstanding performance during Marine Corps and Navy Birthday celebrations.

Letter of Recommendation:

I, James Meigs, fully support the nomination of Kathy Sneed for Employee of the Year. Kathy has been a very vital part to the operation on a day-to-day basis. Kathy continuously shows up for work early and is ready to go before her shift starts. Kathy is constantly picking up extra shifts and hours to help out with the employee shortage that Camp Allen has endured for the past few months. Kathy went above and beyond during the snow storms this year by finding ways to make it to work when others couldn’t. Kathy knows all the aspects of the job and does them well day after day. Kathy Sneed should be the Employee of the Year recipient.


James Meigs, Food Service Supervisor, Camp Allen

Erin Hopkins, Residential Services, Howland House

How long has the nominee received services from Eggleston? 5 yrs

Explain the current program participation and any other previous program experience with this agency.

Erin is very involved in the community and home environment. This year, she threw the first pitch at Eggleston’s Disabilities Day at the Park and will be a radio guest. She helps her roommates when they need assistance and decorates the home.

What obstacles have the nominee successfully overcome?

Erin does not let her diagnosis of Down Syndrome and hearing impairment slow her down. She is a gifted writer and a leader in the home.

What is the most notable accomplishment for this nominee?

Erin won gold in the Special Olympics this year for swimming, ran in the OK5K, threw the first pitch at Harbor Park, and is steps closer to having steady community employment.

What does the nominee want shared about their personal achievements?

When asked, Erin is proud of her helpful heart. She enjoys being a new aunt, and helping out her friends at work and at home.

It’s almost time for our annual awards ceremony! We’ll be honoring staff members in key areas and are celebrating all through October! We will announce winners next week on Facebook and post plenty of pictures after the award ceremony on the 18th! Stay tuned to our news and events for more information!

Community Employment Employee of the Year –
Michael Taylor, Best Thrift

Associate of the Year –
Raymond Haskins, Civitan
Erin Hopkins, Howland House
David Stinebaugh, Sawyer House

Employee of the Year –
John Aube, Document Shredding
Kathy Sneed, Camp Allen Marine Corps Mess Hall
Robert Williams, Eggleston Automotive Center

President’s Award –
Toshiko Hemric, DSP, Residential Services
Adero Kelly, DSP, Residential Services, Howland House
Elmer ‘Tom’ Redinger, Service Coordinator, Eggleston Automotive Center
Darvin Robinson, Food Service Supervisor, Naval Station Galley
Gwendolyn Smith, DSP, Residential Services, Leifer House

Paul Atkinson Leadership Award –
Carrie Craddock, Quality Assurance Manager
Joann Mancuso, Program Manager, Beacon House
Dominique Pierce, House Manager, Howland House